Customer Comments on Our Hearing Instruments and Specialists

Sidney T.

Honolulu, HI

Excellent service!
“The service at Honolulu Audibel Hearing is excellent! I’ve been going to them since they first opened, and I’ve gotten two different hearing aides from them. The one I have now is more superior than the first one I got. The first one I had was over the ear, and I thought it would be serviceable. But my glasses interfered with it, so I have one now that is inside the ear.
Honolulu Audibel is very personal. I left the company I used before because I felt like they overwhelmed everyone with advertisements and I never got good service. So I decided to change.
I saw an ad in the paper for Audibel. It must have been one of their first advertisements, and if they were in a convenient location I decided to go check them out. It turned out that I could get there by city bus.
When I walked into the place the young woman, Stephanie, running the place happened to be a specialist I worked with from another company. She had left the area for a while, so I hadn’t seen her in about five or six years. But when I walked in, she remembered me. I remembered her, and that was that!

Peejay S.

Oahu, HI

I am a retired Army veteran (22 years) in Infantry, served in Vietnam, and have had hearing loss since early in my Army career - I just did not realize it or have it formally diagnosed until my retirement physical. At retirement, I qualified for VA hearing aids and have had three sets of bilateral hearing aids prescribed over the years. Along that, I have had regular care and service from the VA and their contractors. During this time, I have never been really satisfied with the hearing aids or service I received. They were simply more trouble than they were worth. There were lots of gadgets (telephone connectors, TV connectors, etc) but when it came to actually comprehending speech that I heard, there was very little improvement and more problems (ill fitting, etc) than I wanted. Bottom line, I could take them or leave them. I mainly left them alone and decided that I was doomed to be "hard of hearing". (By the way, never put Viagra in your will make you hard of hearing.) (Snicker) Recently, I saw an ad for Audibel and the pitch about incorporation of AI made me curious. I made an appointment and got the hearing exam and free trial. The difference was immediately apparent and I ordered a pair. I have had them for almost two months and wear them daily and notice significant improvement in my hearing but, even better, my comprehension of speech in various environments - in a crowded room, on a highway with tire noise, one on one - in all the places where I would resort to reading lips in order to understand a conversation. I have no regrets about buying them. Stephanie is also a major part of this improvement. I particularly like that she is a hearing aid wearer for 20 years and she had experienced every frustration with them that I have - and she has solutions. She is conscientious, patient, and very knowledgeable of the hardware, the software, the setups, the options, and the troubleshooting. All in all, a hearty recommendation for the Audibel product and the service provided by Stephanie!!! You won't be sorry.

Florence P.

Honolulu, HI

Extremely dilligent and patient with me My experience with Honolulu Audibel Hearing has been great and I am highly satisfied with service they provided me with throughout the course of the past 10 years as a customer of theirs. Stephanie has been excellent to work with and over the course of those years, I have seen several other specialists to assess the state of my hearing, none have come close to the level of care that these folks have provided. She has the most detailed and comprehensive care plan I have seen thus far and I will continue to use the services of Honolulu Audibel Hearing going forward. I am very comfortable with these folks and have nothing but good things to say about them.

More Reviews

Pedro P.

Kilua, HI

I’m really satisfied with my hearing aid and with the service.

“I’m really satisfied with my experience at Audibel Hearing, from the people that work with me to the atmosphere to the product itself. It didn’t take me long to see the difference. I had another hearing aid before I got my new one from them in February of this year. I found the experience really satisfying.

Try it! You will find it very enlightening and satisfying. From the time I went into the office and decided to try it out, I haven’t needed to go anyplace else. I was totally satisfied. I’m enjoying the hearing aid. It’s helping a lot. I’m 85; I don’t expect to go back to normal like I’m 18-years-old again. But these new hearing aids have really been an improvement.
I’d also recommend the person I see at Honolulu Audibel Hearing to other people. I have talked about her to friends and encouraged other people to go speak with her. She is good and I like the product she recommended for me.

Chris W.

Honolulu, HI

My life is returning back to normal.

I was a bit negative when I first went into Honolulu Audibel Hearing because I had experienced other professionals and devices that I wasn’t entirely pleased with. The specialist at Honolulu Audibel Hearing was different though. She worked with me to make the adjustments I needed. She fixed what other audiologists has missed. Now I am down to the lowest setting on my aid. I can carry on conversations now, which is a big plus. The most important thing, though, is that my life is returning back to normal. I guess you could say, I’m “cured.” The people at the clinic are great. I never have to wait before my specialist sees me. If there is any advice I can give to others, it’s that you keep an open mind to whatever your audiologist can do for you. You won’t have a negative experience if you go to Honolulu Audibel Hearing.

Barbara D.

Honolulu, HI

An absolutely wonderful experience.

The service at Honolulu Audibel Hearing is absolutely wonderful. Both the receptionist and Stephanie are so very helpful and accommodating. I started going there about seven months ago, and I go back every three months for a free ear and hearing aid cleaning. They’re always able to accommodate my schedule when I need to come in. I have been very pleased with the entire experience. This is a great place to do business.

Richard C.

Honolulu, HI


I would highly recommend Honolulu Audibel Hearing. Very satisfactory, outstanding, and exactly what I wanted. When they advertised the Audibel hearing aid, I was curious which led me to wanting to try it out. During the course of our conversation, I was satisfied with what I was looking for so I bought it immediately. I was greeted and they gave me all the information I needed. I was impressed by the technology of looking into my own ear through a microscopic transmitter to the television to see exactly what they were doing.

Joy F.

Honolulu, HI


I went to Honolulu Audibel Hearing for a hearing test. I had a hearing aid from another company in the past but I wasn’t very satisfied with it. Stephanie, the woman I saw, was excellent. Really patient and understanding. From her, I realized that wearing a hearing aid is something you learn to do–not something you just put in your ear and leave it. She met with me weekly and helped me to come to understand the different settings. So I’m very happy with their product.

Hidemi T.

Ewa Beach, HI

Very satisfied with my hearing aid.

The staff at Honolulu Audibel Hearing has been just fine. My hearing aid has been very adequate so far. The two main reasons why I wanted it in the first place was to listen to music more clearly and to lead lectures. When I lead groups, I use my hearing aid to understand other people’s questions better. Overall, it’s been working out great.

Shirley N.

Honolulu, HI

Smooth and I really enjoyed their personalities! The staff and everyobdy there was very helpful and prompt. They scheduled my appointment quickly and I was pleased with the way they were able to answer my questions.

Pauline L.

Mililani, HI

Reliable and best value in the area!

I am very comfortable with Honolulu Audibel Hearing and I have valued their customer care highly. I feel with them, that if I ever have a problem, I can be sure to know that my issue would be resolved by simply going into their office and having a consultation with them. I found that their was great value in the price paid for this service and I absolutely recommend these folks to anybody else area who are possibly in need of a hearing aid. Their product is great, the quality is long lasting and you won’t be disappointed by the results.

Lily K.

Honolulu, HI

Highly professional and excellent customer service

Overall I have had a wonderful experience using Honolulu Audibel Hearing and I think very highly of the service they provide patients with. These folks are very helpful in terms of feedback and and have given me a lot of information regarding adjustments and new methodologies that could be helpful. I found great value within the price paid for the service and I am very happy that I finally made the move and accepted the idea of a hearing aid. My primary doctor recommended Honolulu Audibel Hearing to me, and because of the enormous amount of respect I have for my doctor, I took them seriously and followed up on the recommendation. Going forward I will most definitely continue to use their service and I even have a follow up appointment next month, so my allegiance to them will continue.

Hellen K.

Honolulu, HI

Great product quality and great customer care

Honolulu Audibel Hearing has been excellent to work with and I am highly satisfied with the outcome of their work with me. The product they provide is great, far better from what I hear than rivaling companies in the area. The customer service has also been great, they perform their business in a very professional manner with high levels of courteousness and respect being shown throughout the service. I have also found them to be very accommodating in terms of scheduling and for that reason, along with all the rest, I find them to be highly recommendable and I have shared my story with many other friends and family members. I will absolutely continue to use their services going forward in the future and can’t say enough about how overly kind they are to me. I have nothing but good things to say about these folks!

Don Y.

Honolulu, HI

Customer-oriented and effective products

“At Honolulu Audibel Hearing, both the receptionist and audiologist were warm and helpful at getting me a hearing aide. I was self conscious about it, considering my age, and of course it was out of vanity. I didn’t want to appear as a senior citizen. The person made me feel comfortable about it, and he showed me a number of actions that enabled me to have it hidden. The receptionist had a fifty percent off ad in the newspaper, which helped me even more.
She seemed very customer service oriented, and she showed me how she was wearing the hearing aid as well, which made me feel more comfortable about wearing it. I just felt very well-taken care of there. ”

Ed F.

Honolulu, HI

Very professional, with a personal touch!

“I went in to Audibel Hearing for the first time because I saw their ad for assistance for tinnitus sufferers. The particular device they had advertised did not work for me, since it was a hands-free device, and I am outside a lot. It didn’t seem to make a difference. The people at Audibel Hearing made several suggestions and I sampled a lot of things- some worked, and some didn’t. The people at the center approached it with a very professional attitude and personal touch. There was no pressure and they didn’t act like salespeople just trying to upcharge me. There was a real effort made to find a hearing aid that might assist in minor hearing loss from tinnitus. I felt like it really mattered that I got the right hearing aid, not just the one they happened to have on sale. They helped me find the right hearing aid that works very well, I purchased it, and now I can hear fine. The whole experience was positive.
Give them a shot!”

Diane N.

Kailua, HI

Very pleased with my new hearing aids and Stephanie’s expertise

“I’m hearing impaired in both ears and have been tested at a few places before I went to Honolulu Audibel Hearing. Stephanie Martin has been my primary hearing specialist and she really understands my condition and needs because she has hearing loss in one of her ears, so this makes her different from other audiologists. Stephanie tested both of my ears and let me take home some sample hearing aids and they did wonders for my hearing. I’ve only had the hearing aids for a few months and I’m adjusting slowly, but they’re working well and my hearing has improved dramatically.
Stephanie is well qualified and is up with the latest technology in hearing aids. Everyone at Honolulu Audibel Hearing has been welcoming and friendly, I always feel great after my visits. Stephanie also cleans my ears during each visits and that really helps with my hearing. My only complaint is that I go swimming three times a week and unfortunately, the hearing aids aren’t waterproof. Hopefully in the future they will invent the technology so I can go swimming with my hearing aids on. Other than that, I’m very happy I found this place.”

Irene M.

Honolulu, HI

Overall, I would say the experience has been tremendous.

“My experience with Honolulu Audibel Hearing has been wonderful. The lady at the front office has been wonderful and very helpful. I’ve enjoyed working with Stephanie because she has always given me a lot of information that I didn’t know. When I ask questions, she spends time with me and doesn’t rush to get me out of the office like some other places I’ve been to. She is very patient and I really enjoy the experience I’ve had with her.
So far I have not had any problems with the hearing aids, and they have helped tremendously. I’ve been to see her just once since I got them–just for any adjustments she felt I needed. I did have a problem and Stephanie was able to correct it.”

Horn Yung S.

Honolulu, HI

Went to see Stephanie after my old audiologist retired. Didn’t know what to expect since I only had one my entire life. Stephanie was professional, caring, and thorough. Had my ear cleaned and my hearing aids adjusted right there. I highly recommend anyone who is experiencing hearing difficulties or in need of a hearing aid, to go see Stephanie. She is top notch all the way around.

Paul G.

Honolulu, HI

Stephanie always takes care of everything for your hearing aid. She takes the time to check all of your concerns she even lets you come in if you have an emergency. She has even let me come over in the afternoon when I had a problem with my hearing. Wouldn't go to any one else ,as far I am concerned she is the best in Honolulu. If you have hearing issues give her a call, you'll be happy you did.